The "Emergency Consultation Center Project (#7119)" is a consultation service where you can receive advice from professionals such as nurses over the phone when you are unsure whether to call an ambulance or go to the hospital immediately due to sudden injuries or illnesses.
The usage hours for the Emergency Consultation Center Project (#7119), which started in April 2026, have been expanded from July 1, 2026, making it more accessible.
This article is based on information provided by Kurashiki City under the "Comprehensive Partnership Agreement for Disseminating Municipal Information" with the Haretoco General Incorporated Association, and it has been edited and published by the editorial department of the Haretoco General Incorporated Association.
About the "Emergency Consultation Center Project (#7119)"
When you have a sudden injury or illness, you may wonder whether to call an ambulance or go to the hospital immediately.
In such cases, the Emergency Consultation Center Project (#7119) provides a phone consultation service where you can receive advice from professionals.
At the Emergency Consultation Center Project (#7119), professionals such as nurses listen to your concerns, assess the symptoms of your illness or injury, and guide you on whether to call an ambulance, whether to visit a hospital urgently, and which medical institutions are available for consultation.
When should it be used?
- Should I call an ambulance for these symptoms...?
- What if it becomes too late...?
- I feel unwell, but should I go to the hospital right away...?
If you are unsure whether to call an ambulance or go to the hospital immediately, please call the Emergency Consultation Center Project (#7119).
If you notice a significant change in condition or if the situation is urgent, do not hesitate to call "119".
Phone number
#7119
Please dial "#" followed by "7119" without an area code.
- If you cannot connect, please call the direct number (086-222-7119).
- The consultation fee is free, but the call charge is the responsibility of the user.
Available hours
24 hours a day, 365 days a year
Eligibility
Residents of Okayama Prefecture and those staying in Okayama Prefecture
Those under 15 years old can also use the "Child Medical Telephone Consultation (#8000)"
Reception hours:
Weekdays from 7 PM to 8 AM the next day
Saturdays from 6 PM to 8 AM the next day
Sundays, holidays, and New Year holidays from 8 AM to 8 AM the next day
Phone number:
#8000 or 086-801-0018
Consultation in foreign languages
Support is available in English, Chinese, Korean, Vietnamese, Portuguese, Tagalog, Myanmar, and Indonesian.
After connecting to an operator, please state your preferred language.
Usage precautions
- This phone consultation is not a medical examination or treatment, but rather advice provided over the phone for the reference of the caller.
- We cannot respond to inquiries regarding medication, treatment plans at currently visited hospitals, or consultations related to nursing, health, or childcare.
A word from the person in charge of Kurashiki City
Regarding the "Emergency Consultation Center Project (#7119)", a representative from the Kurashiki City Health Division states the following.
Representative
When you have a sudden injury or illness and are wondering, "Should I call an ambulance?" or "Should I go to the hospital right away?", please use "#7119".
Professionals such as nurses are available for consultation 24 hours a day, 365 days a year. It is a reliable consultation service when you feel anxious about your own or your family's health and are unsure what to do.
Please remember it for when you need it.
Contact information
Kurashiki City Health Center, Health Division
170 Sasaochi, Kurashiki City, 710-0834
Phone number: 086-434-9800
▼ Kurashiki City Official Website
https://www.city.kurashiki.okayama.jp/anzen/emergency/1001527/1022611.html
