Emergency Medical Consultation Service #7119 ~ A helpline for when you’re unsure whether to call an ambulance or go to the hospital right away

The “Emergency Safety Center Service (#7119)” is a telephone consultation service where, when you are unsure whether to call an ambulance or go to the hospital right away because of a sudden injury or illness, you can receive advice from professionals such as nurses.

The hours of availability for the Emergency Safety Center Service (#7119), which began operating in April 2026, were expanded on July 1, 2026, making the service easier to use.

This article was edited and published by the Haretoco General Incorporated Association editorial team, based on information provided by Kurashiki City under the “Comprehensive Partnership Agreement on Disseminating Municipal Information” between Kurashiki City and the Haretoco General Incorporated Association.

The information presented is current as of the article’s publication in August 2026. Please note that it may differ from current information.

About the Emergency Safety Center Service (#7119)

When you suffer a sudden injury or illness, you may be unsure whether you should call an ambulance or go to the hospital right away.

The Emergency Safety Center Service (#7119) is a telephone consultation service where you can receive advice from professionals in such situations.

With the Emergency Safety Center Service (#7119), professionals such as nurses listen to you and assess your symptoms, then advise you on whether to call an ambulance, whether to seek medical attention at a hospital urgently, and where you can receive medical care.

When should I use it?

Should I call an ambulance for symptoms like these...?
What if it’s too late...?
I’m feeling unwell, but should I go to the hospital right away...?

If you’re unsure whether to call an ambulance or go to the hospital right away, try calling the Emergency Safety Center Service (#7119).

If the situation is clearly different from usual or otherwise highly urgent, don’t hesitate to call 119.

Phone number

#7119

Dial “#” followed by “7119,” without an area code.

If you can’t get through, call the direct number (086-222-7119).
Consultations are free, but callers are responsible for their own call charges.

Hours of availability

24 hours a day, 365 days a year

Eligibility

People who live in Okayama Prefecture or are staying in Okayama Prefecture

People under 15 can also use the Children’s Medical Telephone Consultation Service (#8000).

Hours:
Weekdays, 7:00 p.m.–8:00 a.m. the following day
Saturdays, 6:00 p.m.–8:00 a.m. the following day
Sundays, public holidays, and year-end/New Year holidays, 8:00 a.m.–8:00 a.m. the following day

Phone number:
#8000 or 086-801-0018

Consultations in foreign languages

Support is available in English, Chinese, Korean, Vietnamese, Portuguese, Tagalog, Burmese, and Indonesian.

After you are connected to an operator, tell them which language you would like to use.

Important information

This telephone consultation is not a medical examination or treatment. It provides advice by phone for the caller’s reference.
They cannot provide advice about medication, treatment plans at your current hospital, or caregiving, health, or childcare.

A Message from a Kurashiki City Representative

A representative from the Health Division of the Kurashiki City Public Health Center had this to say about the Emergency Safety Center Service (#7119):

Representative

If you’re unsure whether to call an ambulance or go to the hospital right away because of a sudden injury or illness, please use #7119.

Professionals such as nurses are available by phone 24 hours a day, 365 days a year. It’s a reassuring consultation service when you’re worried about your own or a family member’s health or unsure what to do.

Please keep it in mind in case of an emergency.