To respond to inquiries from citizens 24 hours a day, 365 days a year, including holidays and nights, an AI voice telephone has been introduced at the Citizen Affairs Division of Kurashiki City.
With the introduction of the AI voice telephone, it is now possible to respond to inquiries even during closed hours.
Additionally, the URL of the response content can be sent via SMS (short message) to the user's smartphone, greatly improving convenience for citizens.
This article is based on information provided by Kurashiki City under the "Comprehensive Partnership Agreement regarding the Dissemination of Municipal Information" with the Haretoco General Incorporated Association, and has been edited and published by the editorial department of the Haretoco General Incorporated Association.
About "AI Voice Telephone"
The Citizen Affairs Division of Kurashiki City has started an automated response service using the "AI Voice Telephone," which is available 24 hours a day, 365 days a year, from July 1, 2026 (Wednesday), to improve citizen convenience and alleviate phone congestion.
Dedicated phone number for AI voice telephone
050-3499-0208
Available at regular rates.
What is AI voice telephone
It is a voice telephone that answers inquiries in a conversational format using natural voice AI.
Possible inquiries
It responds to inquiries regarding the general operations of the Citizen Affairs Division.
- Resident relocation (procedures for moving in, moving out, and changing addresses)
- Issuance of certificates (residence certificate, seal registration certificate, family register copies, etc.)
- Family register
- Application and receipt of My Number Card
- Procedures for National Pension, etc.
How to use
- Call the dedicated number "050-3499-0208"
- Speak your question
Follow the voice guidance and verbally state the information you want to know. - AI will respond
The AI will respond according to the content. If desired, a URL can also be sent.
Notes
- Regarding transfer to staff
If your inquiry includes personal information, or if it is content that cannot be answered by AI, or if you wish to speak with a staff member, you will be transferred to the responsible staff.
※ Transfers to staff are only available during business hours on weekdays - About 24-hour availability
The AI voice telephone is available 24 hours a day, but may be temporarily suspended due to system maintenance.
A word from the person in charge of Kurashiki City
Regarding the "AI Voice Telephone," Makoto Okayama (岡山誠) from the Citizen Affairs Division of Kurashiki City said the following.
Okayama (no honorifics)
With the introduction of the AI voice telephone, we can now respond to inquiries without keeping you waiting, 24 hours a day, 365 days a year. Depending on the content of your inquiry, we can also send you the URL of related pages via SMS (short message). Please make use of it.
Contact information
Kurashiki City Citizen Bureau Citizen Life Department Citizen Affairs Division
〒710-8565 640 Nishinakanita, Kurashiki City
Phone number: 050-3499-0208
▼ Official website of Kurashiki City
https://www.city.kurashiki.okayama.jp/kurashi/koseki/1026336.html
You can inquire at any time without worrying about the time, even during closed hours or late at night and early in the morning.
With a significant increase in the number of lines, you can connect smoothly without waiting even during busy periods such as moving seasons.
The AI can send links (URLs) related to the content of the response to your smartphone.