To respond to inquiries from residents 24 hours a day, 365 days a year, including nights, weekends, and holidays, an AI voice phone service has been introduced at Kurashiki City Hall’s Citizens’ Affairs Division.
The introduction of the AI voice phone service makes it possible to respond to inquiries outside office hours.
It also greatly improves convenience for residents, for example by allowing URLs for webpages related to the answers to be sent to users’ smartphones by SMS (text message).
This article was edited and published by the Haretoco General Incorporated Association editorial team, based on information provided by Kurashiki City under the “Comprehensive Partnership Agreement on Disseminating Municipal Information” between Kurashiki City and the Haretoco General Incorporated Association.
The information presented is current as of the article’s publication in July 2026. Please note that it may differ from current information.
About the “AI Voice Phone”
To improve convenience for residents and ease phone congestion, the Citizens’ Affairs Division of Kurashiki City launched an automated response service using the “AI Voice Phone,” available 24 hours a day, 365 days a year, on Wednesday, July 1, 2026.
Dedicated AI Voice Phone Number
050-3499-0208
Available at standard call rates.
What Is the AI Voice Phone?
This is a voice phone service in which AI responds to inquiries in a conversational format using natural-sounding speech.
Inquiries It Can Handle
The service handles inquiries about all aspects of the Citizens’ Affairs Division’s work.
- Changes of residence (procedures for moving into, out of, or within the city, etc.)
- Issuance of certificates (resident records, seal registration certificates, certified and abridged copies of family registers, etc.)
- Family registers
- My Number Card applications and collection
- National Pension procedures, etc.
How to Use
- Call the dedicated number: “050-3499-0208”
- Ask your question
Follow the voice guidance and say aloud what you would like to know. - AI provides an answer
The AI will respond based on your inquiry. You can also request that a URL be sent to you.
Important Notes
- Transfer to a staff member
Inquiries involving personal information, questions the AI cannot answer, or requests to speak with a staff member will be transferred to the staff member in charge.
*Transfers to staff are available only during weekday office hours. - 24-hour availability
The AI voice phone is available 24 hours a day, but may be temporarily unavailable due to system maintenance or other reasons.
A Message from a Kurashiki City Representative
Regarding the “AI Voice Phone,” Okayama Makoto of the Kurashiki City Citizens’ Affairs Division says:
Okayama (title omitted)
With the introduction of the AI voice phone, we can now respond to inquiries anytime, 24 hours a day, 365 days a year, without keeping you waiting. Depending on the nature of your inquiry, we can also send you the URL of a related webpage by SMS (text message). We hope you will make use of the service.
Contact Information
Kurashiki City, Citizens’ Affairs Division, Citizens’ Life Department, Citizens’ Affairs Bureau
640 Nishinakashinden, Kurashiki City, Okayama 710-8565
Phone: 050-3499-0208
▼Kurashiki City Official Website
https://www.city.kurashiki.okayama.jp/kurashi/koseki/1026336.html
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You can make inquiries at any time, including outside office hours and late at night or early in the morning.
With a substantial increase in the number of phone lines, you can get through smoothly without waiting, even during busy periods such as moving season.
Links (URLs) to webpages related to the AI’s answers can be sent to your smartphone.