Kurashiki City AI Chatbot 〜 City Hall services at your fingertips. Find information easily with the AI chatbot.

Have you ever wondered, “Where on the city hall website should I look?” or suddenly wanted to find out how to complete a procedure in the middle of the night?

Kurashiki City began operating the “Kurashiki City AI Chatbot” on June 1, 2026, providing immediate answers in a conversational format to residents’ questions, 24 hours a day, 365 days a year.

We introduce a new way to access information that uses generative AI technology to provide information about city administration, almost as if you were consulting with someone at a service counter.

This article presents information provided by Kurashiki City under the “Comprehensive Partnership Agreement on Disseminating City Administration Information” between Kurashiki City and Haretoco General Incorporated Association. The Haretoco General Incorporated Association editorial team edited and published it.

The information presented is current as of the article’s publication in June 2026. Please note that it may differ from current information.

About the “Kurashiki City AI Chatbot”

Icon for asking AI a question (Image courtesy of Kurashiki City)

The “Kurashiki City AI Chatbot” is a service that uses generative AI with advanced reading comprehension to find the information you need among the vast amount of information on the city’s official website, then summarize and explain it clearly.

Get help anytime, anywhere, 24 hours a day, 365 days a year
There’s no need to worry about office hours.
Even at night or on holidays, simply type “Tell me about childcare support” or “How do I get a certificate of residence?” on your smartphone or computer, and the AI will respond immediately.
Find the information you need right away through natural conversation
You can ask follow-up questions for up to five exchanges, not just ask and answer a single question. It understands the context and smoothly responds to additional questions such as “Where can I do that?” and “What documents do I need?”
Reliable and accurate, with sources provided
To prevent “hallucinations” (incorrect answers) in which AI generates responses that are not based on facts, the system generates answers only from official information provided by the city. Links to the source pages are displayed with each answer, so you can quickly access official information for more details.
Easy for everyone to use, with multilingual support
In addition to Japanese, the service supports many languages, including English, Chinese (Simplified and Traditional), Korean, Portuguese, Vietnamese, French, and Thai. The AI automatically identifies the language you enter and responds in that language. Foreign residents can also look up information about government services in their native language with confidence.

How to use it

The “Kurashiki City AI Chatbot” is available through the following services.

Kurashiki City official website

On the Kurashiki City official website, tap “Ask AI a question” at the bottom right of the webpage.

Kurashiki City Call Center website

On the Kurashiki City Call Center website, tap “Ask AI a question” at the bottom right of the webpage.

Kurashiki City official app

In the Kurashiki City official app, tap “City Administration Information” from “MENU” on the home screen, then select “Ask AI a question” on the next screen.

Tap “City Administration Information” from “MENU,” then select “Ask AI a question” on the next screen

Kurashiki City official LINE account

In the Kurashiki City official LINE account, tap “Ask AI a question” in the “Kurashiki City Menu” on the chat screen.

A message from a Kurashiki City representative

Matsuoka Naoki, of the Kurashiki City Information Communications Division, who was responsible for introducing the “Kurashiki City AI Chatbot,” says:

Matsuoka (honorific omitted)

“We introduced this AI chatbot with the aim of providing people with opportunities to get help anytime, anywhere, 24 hours a day, 365 days a year. The key to using it is to enter specific keywords about what you want to know, just as you would in an ordinary conversation.

Generative AI technology is advancing every day, and continues to evolve into an even easier-to-use tool. We hope you’ll give it a try as a partner that makes life in Kurashiki City more convenient.”